Purpose
Support
Account issues, billing questions, bug reports, anything not working the way you expect.
Response within 1 business day
support@zodiacs.ai — [Support]CONTACT
Send us a letter.
We reply within two business days. One inbox, five purposes — use the right subject line and we'll route it to the right person, usually the founder, because we're small.
— WAYS TO REACH US —
Purpose
Feedback
Reading felt off? Interpretation missed the mark? Missing a tradition or feature? We actually read every one.
Response within 3 business days
support@zodiacs.ai — [Feedback]Purpose
Press & partnerships
Media requests, speaking engagements, guest posts, collaborations with practitioners or platforms.
Response within 5 business days
support@zodiacs.ai — [Press]Purpose
Security
Vulnerability reports, account takeover concerns, anything that shouldn't wait in a general inbox.
Response within 72 hours
support@zodiacs.ai — [SECURITY]Purpose
Legal & privacy
Data subject requests (GDPR, CCPA), DPA signatures, law-enforcement requests, subpoenas.
Response within 30 days
support@zodiacs.ai — [Legal]Who writes to us.
Most of the emails we get fall into a few categories. Users who want help with their account or a question about a reading they received. Practitioners — BaZi consultants, Western astrologers, Ziwei Doushu scholars — looking to compare notes or propose a collaboration. Writers and researchers working on astrology-related stories who want to understand how the multi-tradition math works. And occasionally, someone who's curious about how we calculate a particular placement or why their BaZi reading diverges from one they got elsewhere.
All of these are welcome. There's no wrong reason to write. If your question doesn't fit one of the five subject lines above, use [Support] and we'll figure out where it belongs.
What to include in your message.
A good email to us is short. Tell us what you need in the first two sentences — we read every message, but the faster we understand the question, the faster we can reply.
If you're writing about your account, include the email address you signed up with. If something in a reading felt off, tell us which reading — date and topic — and what specifically didn't land. If you're proposing a partnership or a press inquiry, include a link to your work and what you have in mind. Even a rough idea is better than a blank ask.
Replies come from the same inbox: support@zodiacs.ai. A real person writes back, not a template. Expect a conversational tone rather than a ticket number.
— COMMON QUESTIONS —
How long until I hear back?
Most messages get a reply within one to two business days. Press and partnership inquiries can take up to five business days — they tend to need internal discussion. Security reports are triaged within 72 hours. If it's been longer than those windows and you haven't heard back, reply to your original email. Sometimes messages get buried, and a nudge helps.
Do I need an account to write to you?
No. You don't need to be a Zodiacs user to contact us. Researchers, journalists, practitioners — the inbox is open to anyone with a reason to write.
Is my message private?
Yes. We don't share your correspondence with anyone outside the team. If your email includes birth data or personal details, the same privacy standards apply as within the product. See our privacy policy for the specifics.
Can I request a reading on a specific topic?
We don't take custom reading requests through email. Readings are generated through the app after you've entered your birth data. But if you have a question about how a particular tradition handles a specific area — electional timing for a business decision, or compatibility between two BaZi Day Masters, for example — write to us and we'll point you toward the right feature or explain what's currently available.
support@zodiacs.ai
Reply time
Within two
business days
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